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Overview
Almost every organisation needs some method of managing their client relationships.
Previously, dedicated CRM (Customer Relationship Management) Systems were out of
reach of small to medium size enterprises (SMEs), however Microsoft has entered
the value end of the market with Microsoft CRM.
Now in its 4th generation, Microsoft Dynamics CRM 4.0 is a mature product with a faster growing
market share than any other Customer Relationship Management software in the world. Microsoft CRM 4 brings new levels
of customer intelligence, providing every customer-facing employee the information
they need to truly impress customers.
Benefits
- Centrally manage leads, accounts, emails, phone calls, product sales, services
- Access client data even when offline
- Powerful reporting
- Very customisable
Technologies
With Microsoft CRM, you can create a centralized repository of customer data and Contact
management system that sits neatly alongside Microsoft Office and Microsoft Office Outlook -- the applications
most employees use every day. From Outlook, you can access Microsoft
CRM sales, marketing, and customer service modules to make sales decisions, market
products, solve problems, and get strategic views of the business. It's CRM that
works -- and works very well -- because it works the way your users already do,
works the way your business already does, and works the way technology should.
CRM Architecture:
- SQL Server 2000/2005 Backend
- ASP.NET/Outlook Front end
SSW CRM Consultants are often called in to:
- Deploy & Configure Microsoft Dynamics CRM 4.0
- Develop Microsoft CRM Customisations
- Upgrade previous versions of Microsoft CRM to 4.0
- Migrate data from legacy business systems to Microsft CRM
- Integrate/Synchronise Microsoft CRM with other systems (e.g. your accounting system)
- Present Training sessions to Administrators and Users
- Upgrade ACT and Goldmine to Microsoft CRM
- Figure: www.theguide.com.au was developed by SSW using CRM integration with existing business
- Figure: SSW developed a CRM system for SDN which is a charity organization
Click here to view Microsoft Dynamics CRM demos.
SalesForce CRM is an online web-based application. It captures and organizes
communications and information from current or prospective customers from
numerous departments across a company. SalesForce also combines business processes,
people, and technology together to achieve a common goal.
- Figure: Analitycs Module - Shows you how your products are doing at different times and places
Click here to view more information about SalesForce.
How to get started
To find out if a CRM based solution is right for your business, give us a call on
+61 2 9953 3000 to get started!