CRM (Customer Relationship Management)

Empower your sales team

Customer Relationship Management (CRM) - Understand your company. Build your future.

Overview

Almost every organisation needs some method of managing their client relationships. Previously, dedicated CRM (Customer Relationship Management) Systems were out of reach of small to medium size enterprises (SMEs), however Microsoft has entered the value end of the market with Microsoft CRM.

Now in its 4th generation, Microsoft CRM 4.0 is a mature product with a faster growing market share than any other CRM system in the world. Microsoft CRM brings new levels of customer intelligence, providing every customer-facing employee the information they need to truly impress customers.

Benefits

  • Centrally manage leads, accounts, emails, phone calls, product sales, services
  • Access client data even when offline
  • Powerful reporting
  • Very customisable

Technologies

Microsoft CRM

With Microsoft CRM, you can create a centralized repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook -- the applications most employees use every day. From Outlook, you can access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. It's CRM that works -- and works very well -- because it works the way your users already do, works the way your business already does, and works the way technology should.

CRM Architecture:

  • SQL Server 2000/2005 Backend
  • ASP.NET/Outlook Front end

SSW CRM Consultants are often called in to:

  • Deploy & Configure Microsoft CRM
  • Develop CRM Customisations
  • Upgrade previous versions of Microsoft CRM to 4.0
  • Migrate data from legacy business systems to CRM
  • Integrate/Synchronise Microsoft CRM with other systems (e.g. your accounting system)
  • Present Training sessions to Administrators and Users
  • Upgrade ACT and Goldmine to Microsoft CRM

Microsoft has released a demonstration site for Microsoft CRM. View the Microsoft online demonstration.

How to get started

To find out if a CRM based solution is right for your business, give us a call on +61 2 9953 3000 to get started!