Explaining - Do you add context/reasoning to emails?Last updated by Tiago Araújo [SSW] about 2 months ago.See history
Sometimes you send an email and get a response saying it's too cryptic. Never assume that others will understand you anyways. When sending an email it's very important to add context and reasoning, and make yourself as clear as possible. This way anyone can understand your content at any time in the future.
Also make sure to always keep the history of an email, so there are enough details in the thread for anyone else to acknowledge what is going on.
Figure: Bad example - There is no context or reasoning
|SSW.Website - Office page - Add link to address
Figure: Good example - There is both context and reasoning
The most productive way to understand a confusing email is to seek clarification with a call.