Clarity - Do you answer IM questions in order?

Last updated by Brady Stroud [SSW] about 1 month ago.See history

Sometimes people fire a few questions at you and the tendency is to answer in all kinds of ways that can make our signal to noise ratio poor.

Tips when answering IMs:

  • Answer each question in order
  • Repeat the keywords of each question
  • Avoid grouping your messages together as per the rule

- Gary: Welcome back from your holiday. How many items in your inbox? Can you give me the link for better IM rules? When is your next client work?

- Dave: Next Monday Will work for Northwind. I have 85 items and the link is https://ssw.com.au/rules/rules-to-better-im

Figure: Bad example - We must try to find the answers one by one

::: greybox - Gary:
Welcome back from your holiday. How many items in your inbox? Can you give me the link for better IM rules? When is your next client work?

- Dave:

  1. I have 85 items in my inbox
  2. Here is the link: https://ssw.com.au/rules/rules-to-better-im
  3. I start working for Northwind next Monday
    ::: ::: ok Figure: OK example - Each question answered in order :::

- Gary: Welcome back from your holiday. How many items in your inbox? Can you give me the link for better IM rules? When is your next client work?

- Dave: I have 85 items in my inbox

- Dave:
Here is the link: https://ssw.com.au/rules/rules-to-better-im

- Dave:
I start working for Northwind next Monday.

Figure: Good example - Questions answered separately so that they can be responded to individually

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