Do you send "As Per Our Conversation" emails?

Last updated by Brady Stroud [SSW] 6 days ago.See history

Always follow up important conversations (usually via phone or IM) with an email that begins with the words "As per our conversation". The intent is to document what was said and agreed upon.

When possible, go the extra mile and confirm the requirements by sharing your screen with the drafted email, and then add the words checked by XXX at the top before sending.

Watch the video below and see how a single email can make your job easier.

Video: Do you send "As Per Our Conversation" emails? (2 min)

Figure: Good example - Using "As per our conversation" email

This is not just a 'cover my ass' email. This is for several reasons:

  • To make sure that you did not get the message wrong
  • To keep an audit trail of agreed decisions
  • To keep people, who were not a party to the conversation, informed about the progress

Use this approach internally and with clients. As a result, expect to see "as per our conversation" emails that:

  • Require a task to be completed
  • Explain the logic of the decision
  • Include URLs that were referred to
  • Can be referred back to in the future

Notes:

  • This is most likely to happen after a conversation started by the client. If you are the one making the first contact, also prepare, then confirm conversations/decisions
  • Add other interested parties into the 'as per our conversation' as required. 'As per our conversation with Bob, I am going to do xxx'.
  • For a major architectural decision, etc. that could be difficult or expensive to change later, which was made against your recommendation, consider sending a "For the record" email.

It's easy to fall into the trap of sounding rather robotic if you start every email with "As per our conversation", or "As per the message I just left on your mobile", etc. Here's a list of nice email openers that have the same effect:

"As per our conversation" alternatives:

  • Thanks for the chat
  • Good talking to you
  • As discussed...

"As per the message I left on your mobile" alternatives:

  • I couldn't catch you on the phone today.
  • I just left you a quick voicemail.
  • I called earlier but couldn't get through.
  • Hey I just called earlier to say...

What if they don't answer?

In most cases, you don't want to be blocked by not being able to have a conversation with the client or Product Owner. In the case where you can't reach them by calling them on the phone or Microsoft Teams, you will have to make a decision by yourself.

In this case, it's still important to record everything in an email, starting with "I tried calling you but didn't get through".

Figure: Good example - Email when you can't reach the person by calling

You should also send a quick message on Microsoft Teams with a brief summary of the decision you made, referencing the email you sent about the decision.

teams example confirmation
Figure: Good example - Using Microsoft Teams when you can't reach the person by calling

Location - include the reason at the top

When you have an image or other information, remember to keep the main reason text as the first thing in the email body to give it better visibility.

Figure: Bad example - Reason at the bottom

Figure: Good example - Reason at the top

Video: Top 10+ Rules to Better Email Communication with Ulysses Maclaren

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