Do you use 'Checked by xxx'?

Last updated by Gordon Beeming [SSW] 9 days ago.See history

There are times you should have your email checked by someone else before sending it. This way you are guaranteed instant feedback and you won't clog up someone else's inbox with unnecessary emails or mistakes.

Simply ask for that person to come over and check it on your computer or call them and share your screen if the person is not nearby.

Warning: Don't forget to Cc the person who checked your email.

checked by
Figure: Consider this the "four-eye principle" (also known as the "two-person rule" or "dual control")

Scenarios where having someone review your emails is recommended:

  • You are new to a company
  • Sending an email to a large distribution list
  • You are a little unsure
  • You feel that it is a complicated email
  • Sending a sensitive email (e.g. The content could be perceived as confrontational)
  • You need a quick 'test please', and the person is immediately available. This provides you a chance to check and collaborate on the finished change before the 'done email' is sent. It also shows the email was double-checked

Doing this will ensure:

  • You avoid grammatical and spelling errors
  • Your message is clear
  • The layout and tone of the email is professional
  • You don’t forget anything important
  • The receiver knows who else agrees with the content

Figure: Good example - Use 'Checked by xxx' when sending emails that require a second pair of eyes

Async checking

The term "checked by" typically implies a conversation took place. In situations where synchronous communication is not feasible, asynchronous methods like chatting on Teams or sending email are acceptable, provided you explicitly mention this in your "Checked by" email. Examples:

  • (Checked via Teams Chat by Chris S and Lloyd)
  • (Checked via Email by Chris S and Lloyd)

Avoid being blocked

Waiting for the 'checked by' may slow down your email to be sent... a proactive approach is to ping a couple of people with a message. E.g. "I would like a Test Please, if you have time today call me back because I will be hitting send by 4pm today"

Be visible

If you attempted to get a ‘checked by’ and were unsuccessful, send the email indicating who you chased up at the top. E.g. “(I tried to call Gordon, then Adam... but they were not available)”

When you action a task for adding or making big changes to web content (such as a rule or suggestion), you should run a spelling and grammar checker.

Once you confirm there are no errors, you may add the content to the site.

After that, run SSW CodeAuditor in order to keep 0 broken links and other web errors on that page.

Still not convinced?

If you need more convincing of the efficacy of this rule, listen to this song 😀

We open source. Powered by GitHub