Do you leave messages when your phone call is unanswered?

Last updated by Tiago Araújo [SSW] over 2 years ago.See history

If you call a client or team member, and for some reason they do not attend your call, then leave a message to ensure a response.

The advantages of leaving messages when your call is unanswered:

  • They will know who called and be able to return your call
  • If your message is urgent, they may return your call straight away (even though they're busy)

Your messages must contain:

  • Your first name and last name
  • Purpose of calling
  • Your contact number

Create a sense of urgency by giving them explicit time frames when you are available.

"Hi Ms. Emma, this is Alvin. Please call me back, thanks."

Figure: Bad Example - lacking in communication details, reason for calling and sense of urgency

"Hi Ms. Emma, this is Alvin Shen from SSW. I am calling to follow up our meeting yesterday about your company website. Please return my call on 02 9953 3000. The best time to reach me is between 9 and 11am today, or between 3 and 5pm tomorrow. My number again is 02 9953 3000. Thank you."

Figure: Good Example - This communicates important contact details, a reason for calling and implies a response is needed in the next day or so

You may want to confirm the voice message with an email.

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