Communication - Do you repeat back the specifics of a request?

Last updated by Brady Stroud [SSW] 16 days ago.See history

Misunderstanding due to miscommunication can cause major disasters at work or in life (see: Tenerife airport disaster).

flight accident 1977
Figure: KLM Flight 4805 collides with Pan Am Flight 1736 at Tenerife Los Rodeos Airport

A good communication strategy when receiving instructions is to repeat back what's being said to avoid misunderstanding.

Question:

::: greybox

  1. Please add a checkbox on the right, and make it red. :::

Possible answers:

"OK" or "Roger That"

Figure: Bad Example

OK, I will add a red checkbox on the right

Figure: Good Example - repeat back the task

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