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Do you install the Dynamics 365 App?

Last updated by Tiago Araújo [SSW] 5 months ago.See history

You should install the new Dynamics 365 App for Outlook to track your appointments, booking leave and developers for projects.


  1. On your PC, install Office 365
  2. On your mobile phone, install the Outlook app
  3. Set up your CRM mailbox

Install the Dynamics 365 App for Outlook

Follow these steps:

  1. Open a new tab and navigate to your CRM. E.g. At SSW, it is
  2. Select Settings (cog) | Advanced Settings
  3. Select Settings (cog) | Apps For Dynamics 365

crm addins 1
Figure: Select Settings (cog) | Apps for Dynamics 365 menu item

  1. Install the App. From this page, you should have the option to Download Dynamics 365 for Outlook and then follow the prompts to finish the configuration. You can optionally install the new App (ask your SysAdmin for help if you're unable to get it working)

Dynamics app download
Figure: Dynamics 365 apps for Outlook

  1. You should now see the Dynamics 365 plugins available within Outlook (e.g. emails & appointments)

    Dynamics app boxes
    Figure: In Outlook open a new Email and see Dynamics 365 app that opens a Dynamics sidebar

Now you can get up-and-running using CRM:

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