With automatically sent backlog emails (Azure DevOps or GitHub), there is a risk of people deleting them without reading the content – it doesn't happen with manual emails that have unique subjects and a real person as the sender.
If you have an important PBI and want to improve its visibility, then duplicate the content of the PBI into an email.
(copy of the PBI - {{ PBI LINK }} as per rule https://ssw.com.au/rules/email-copy-to-raise-pbi-visibility)
We want to have a visual reference for how many approvals each admin have in SugarLearning. E.g. my.sugarlearning.com/SSW/leaderboard-admin/all
Dan Duke
Figure: PBI details copied to an email for better visibility, and also the email can get replied to with a ‘done’