Do you know how to follow up an unanswered email?

Last updated by Tiago Araújo [SSW] 10 months ago.See history

Sometimes the person you send your email to may not reply immediately because they're busy or just may have forgotten about it.

If you need an answer, remind them by:

  1. Sending an IM with the words "(PING) - {{ EMAIL SUBJECT }}"

If you still get no response, then:

  1. Reply to the email thread with a PING:

    • Put (PING) in 1st line of the Body
    • Remember to reply to ALL
    • Feel free to include any other reminders, such as "following-up, and looking forward to your reply" or "Need an answer please"

Tip: Do not use (RESEND) as it may sound aggressive.

Figure: Good example - (PING) written at the top of the email

Of course you might use slightly friendlier language following up a client or a third party compared with following up a colleague! If it's really important and you need an answer you might like to consider using the phone instead of email.

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