Communication - Do you go beyond text when using Teams/Zoom/Skype chat?

Last updated by Tylah Kapa [SSW] over 2 years ago.See history

Communication can be difficult (even if English is your first language!). It might be tempting to only communicate via text in IM, but this will not improve your skills or build a relationship as well as communicating verbally.

skype conference
Figure: Good example - Asking ‘Can I call you?’ (Especially for complicated conversations)

Tips to have a better call

Try to always answer the call with video (if weak bandwidth, use it for the first 10 seconds and say "I'll turn off video to save bandwidth").


  • Be ready with the headset already on (it looks disorganized plugging it in after you make the call)
  • Check the sound quality of the microphone - you need a good mic and it should be close to your mouth - if you are using the laptop mic, sit in close.


  • Check the image quality of the camera.
  • Beware of the angle of the camera - laptops with thin bezels now put the camera at the base, looking up your nose. Avoid them. Frame your head and shoulders in the shot, and keep the camera lens at or above eye level - use a stand if necessary

screen stands
Figure: Height-adjustable monitor and laptop stand

  • Consider what is in the background.
  • Keep a light source on your face, and try to avoid sitting with a window behind you.
  • Have a microfiber cloth and wipe off the lens from time to time.
  • Get your video background right. Read Rules to Better Branding

Bad Video Background orgn
Figure: Bad Example - Ugly background showing an air conditioner

Good Video Background orgn
Figure: Good Example - Nice background


  • It's always helpful to confirm things you're talking about with typed text during the call (Especially helpful for people with English as a second language).

For more info see How to look and sound great online

Tip: Help the other person with following this rule by taking a screenshot and giving them a mark /10 with good and bad feedback on the call quality and background.

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