Do you know how to handle duplicate requests?

Last updated by Brady Stroud [SSW] 9 days ago.See history

Sometimes you get the same task from 2 different people. Sometimes even the same person sends over-lapping emails. Sometimes you find duplicated PBIs.

Whether you keep a backlog or are just using your email inbox as a to-do list, you have a choice to make:

A: Get rid of the duplicates and only keep one (you need to spend time informing everyone about the merge)

B: Recommended - Keep them all and when you do it, reply to all the emails with your ‘Done’ OR close each of the PBIs. (Of course it is a good idea to relate those tasks by adding links or the email subjects)

Figure: Bad example – This email will never get a ‘done’ when completed

Figure: Good example – Both emails got a ‘done’ reply and were referenced to each other

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