Do you include addressed names in emails as headings?

Last updated by Tiago Araújo [SSW] 8 months ago.See history

If you have to address an email to one or multiple people (including to yourself), include each person's name as a heading. This helps them quickly locate which part of the email that applies to them.

Figure: Good example - When addressing multiple people, include each addressee's name as a separate heading

Tip 1: You can add a heading in Outlook by typing Control+Alt+3.

Tip 2: When sending from apps/devices that don't allow headings, at least make the names bold.

Video: Top 10+ Rules to Better Email Communication with Ulysses Maclaren.

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