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Clarity - Do you make the communication more efficient by referring back to a subject of an email?

Last updated by Jeoffrey Fischer [SSW] 4 months ago.See history

Use IM to chase up that important email. You can make it easy for everyone (or at least give them the context of your questions) by pasting the email subject.

I sent you an email just now, please approve

Figure: Bad example - client need to filter his emails manually

I need you to reply to my email... Subject: CBA Software Audit

Figure: Good example - client can search your email based on the subject

Tip: Use text formatting

To make your messages more visually appealing, you can use "> {{ MESSAGE }}" in Microsoft Teams chats to highlight your message as a quote. This works particularly well when you want to refer to an email subject, i.e:

good example   use formatting
Figure: Good example - Mentioning an email using the "> {{ MESSAGE }}" formatting

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