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              Rules to Better Social Media for Personal Accounts - 21 Rules

              Here is a series of social media rules to help you improve your personal online presence.

              For businesses, see our Rules to Better Social Media for Business.

              If you still need help, our SSW Digital team is ready to assist you.

              1. Do you check your facts before posting online?

                In this age of misinformation, it is easy to get swept up in online hype and share stories/posts that everyone else seems to be sharing. This, however, can get us into trouble as it can perpetuate said misinformation and impact how a situation is viewed by the general populace.

                It’s important to not only check that what you share on social media is correct, but also, that your opinions are based on fact.

                What if your view differs from popular opinion? It's OK to have a dissenting opinion, and it is OK to play devil's advocate, but you should:

                1. Acknowledge when you're not an expert in a particular area
                2. People's perspectives matter, for example, if someone has a history of C# it might explain why they like Blazor for a UI over JavaScript
                3. Acknowledge when you're unable to verify what you’re saying

                Here are some helpful tips to aid in fact verification:

                1. Go to Snopes.com or use other fact-checking sites
                2. Look at the author and what they’ve published in the past... notice that they will have a bias one way or the other
                3. Look at other authorities and see what they say

                What's equally as important as fact-checking is building your own public profile and becoming an expert in a specific area.

                Becoming an expert and a source that people can trust isn’t something that happens overnight, it's something that you must continually work on. Here are some helpful hints to get you on your way:

                1. Pick several topics and stick to them (be consistent). It’s better to home in on subject matter, rather than being a jack-of-all-trades, master of none
                2. Use the above fact-checking tips and tricks. Make sure you know what you’re talking about, but also that you understand that other people's opinions may differ
                3. Engage with people. Initiate discussions, reply to comments, talk to people who have dissenting opinions
              2. Do you take great profile photos?

                Your employees are the face of the company, so having profile photos that are consistent and high quality will improve your company's profile.

                Camera Settings

                Profile photos are used to provide a human connection element, so it is best to have a photo that is as close to real life as possible.

                1. Focal Length: 35mm – 50mm lens (full frame equivalent) As per The Camera Versus the Human Eye, the closest focal length to a human eye is 43mm, so profile photos in the above range will look the most realistic.
                2. Shoot in RAW: Many cameras (and some phones) allow you to shoot in raw mode, which captures all the sensor data, instead of compressing it to a small image file like jpg. This allows more flexibility when editing.
                3. ISO: Ideal ISO 100 – 800 (or the camera’s native ISO), Max ISO 6400 The ISO is the sensor input sensitivity levels (or gain). A higher level will capture more light, but will also make the image noisy/grainy:

                Figure: Noise/grain levels increasing as the ISO increases

                More on Do you know the maximum acceptable ISO value for your camera?

                Background

                1. Use a plain background (e.g. white or a light neutral colour). This will provide a nice clean aesthetic, and will make it easier to edit out the background for transparent assets (e.g. for creating graphics, presentations, and video thumbnails).
                2. Keep the subject a few steps in front of the background to avoid shadows (see lighting plan below)
                3. Ensure the subject is surrounded by the background to reduce the load for editing.

                2021 10 05 18 15 51
                Figure: Bad example – Subject’s body goes beyond the edges of the white background.

                2021 10 05 18 29 19
                Figure: Good example – Subject has all sides within the white background & lit with 3-point lighting.

                Lighting

                1. Use three-point lighting to ensure the subject is dynamic and well-lit:

                  • Key light: Primary light source in front of subject that highlights one side.
                  • Fill light: Diffused even light source in front of subject to illuminate all dark areas.
                  • Back light/ Hair light: Accent light source behind the subject to separate them from the background.

                ssw profile photos lighting plan
                Figure: Good example - 3-point lighting plan

                Posing

                There are 2 poses suitable for the profile photos:

                • Direct to camera
                • ¾ angle to camera

                Below are instructions to give to your subject to get them in the correct position:

                Direct to camera

                1. Point your hips towards the camera (this will align them straight to camera)
                2. Keep your shoulders back (this will straighten their posture)
                3. Point your chin towards the camera (this will elevate their head & reduce neck wrinkles)

                2021 10 05 18 00 22
                Figure: Good example – A direct and professional look.

                ¾ angle to camera

                1. Point your hips a quarter turn towards the fill light/away from the key light (this will give their body a more dynamic posing)
                2. Keep your shoulders back (this will straighten their posture)
                3. Look towards the camera (this should rotate their head to face into the camera)

                2021 10 05 18 17 26
                Figure: Good example – a more dynamic and friendly (but still professional) look.

              3. Do you keep your social media updated?

                If you are wondering how many times you should post on your social media, the answer is: as often as you can post great and relevant content. You don't have to post every hour to be relevant, and in fact, you can be seen as a spammer on socials.

                As Neil Patel says: "If you post too infrequently, your audience will forget that you exist and you will quickly fade into the deep dark recesses of their minds. However, if you are posting too often, you will become a complete nuisance and they will dread seeing your posts overcrowding their feed."

                Most marketers recommend at least 1 post a day, depending on the social media platform - you might find that this can hard on YouTube, for example. In general, consistency is key. Make sure you have a routine set to follow up your insights for a deep dive into your metrics and you will find out what works best for your audience.

                You can use a social media management tool like Buffer to post to your social media platforms at least 3 times a week (ideally daily) with upcoming events, information about products or services, relevant news, or anything else that you think your followers would be interested in.

                Tip: If you struggle with content creation, check out the types of content you should post on your social media.

                These posts maintain your online presence and are great branding for your business!

              4. Do you know how to take great photos for your socials?

                Taking photos can be difficult when you don't have an available photographer urgently.

                So, don't discourage your team members that don't have the right skills to keep sharing photos with your Marketing team. Instead, we asked some hot photography tips from the SSW TV team to help you out!

                Here are the tips:

                Framing

                Being eye level with the subject and using the rule of thirds, which involves mentally dividing up your framing using 2 horizontal lines and 2 vertical lines, as a professional camera would do – if you are not using one. Also make sure there isn’t too much empty space and that you are not missing anyone important, if you have a big group, for example.

                RuleOfThirds
                Figure: Rule of thirds visualisation

                Composition

                See the composition checklist:

                • What is in your photograph? Is it well-positioned?
                • Is the desk clean?
                • Are there things that shouldn’t be in the photograph? E.g. confidential information
                • Lighting: Get the most out of lighting, especially if you are taking indoor photos. Try to avoid taking photos behind bright windows.
                • Make sure your lenses are clean before taking photos.

                Perspective Choice

                If possible, use portrait mode on your camera for taking photos of developers, as there’s a better chance of making use of the whole frame and photo composition. Also depending on what you are trying to capture, choose from landscape or portrait (camera position) when taking the photo.

                Photo Style

                Regarding the photo style, it’s better to smile in photos, so try and get your models (aka employees) to naturally smile in their photos. This makes the business seem more inviting to clients, besides giving the photo a warmer tone. It’s always good to take natural photos as well, like a shot of our team working together. When possible, it’s great to show a bit of diversity, as the techie community is pretty much consisted by the male sex.

                sebprofile
                Figure: Bad Example – Bad framing and background

                mattgprofile
                Figure: Good Example – Good framing for a profile photo

              5. Do you know the best way to share a social media post?

                When sharing a post on social media, the ultimate goal is for your planned content to reach more people.

                Having said that, the best way to share a post on your socials is by including the original content by resharing it from the source, whether it's a business or personal profile.

                This process will:

                • Amplify the voice of the original author;
                • Help your social media engagement when you share insightful content with your audience;
                • Increase brand awareness of the profile you are resharing from.

                Remember to:

                1. Include thoughts or your opinion on the content shared - use relevant and related keywords!
                2. Don't forget to include a few hashtags #️⃣

                share social media bad
                Figure: Bad example – No way for the author to engage with the post as it looks like a post from its own, plus you can’t see the real metrics for your own post as it gets combined with the author’s 📈🤔

                share social media good
                Figure: Good example - Make sure you include your thoughts to personalize your content and boost your post! 🚀

              6. Content - Do you share every blog post?

                You should always publish your blog posts to all social media platforms you use. It helps boost traffic and visibility for your site.

                Don't simply share the URL and maybe the title, as it won't make people get interested in taking an action. On social media, nowadays, you have an average of 5 seconds to get someone's attention on the feed – sometimes even less than that. So, you should put the effort into carefully choosing a catchy image to make your blog post interesting visually on someone's feed and adapting the content to different social networks. For example, if you use Twitter, you will have fewer characters. A good starting point is to choose a statement or a statistic from your blog post to share on the social media post and give the user a snippet about the content they are about to read.

                The combination of a good image and an explanatory caption providing enough (and interesting) information from your content will make the user want to visit your blog to find out more about what you have to share.

              7. LinkedIn - Do you have links to your main services on your profile?

                LinkedIn is the main business and employment-oriented social networking service available. It's important to keep it up-to-date and link it to your company's services.

                A featured section will allow you to highlight services in your profile. To achieve that, follow the instructions from LinkedIn: Add Sections to Your Profile | LinkedIn Help

                linkedin services bad example
                Figure: In the Featured section, use the "+" and then "Links" buttons to include the URLs for the main services your provide

                linkedin bad example
                Figure: Bad example - Profile with no links

                linkedin gert good example featured links
                Figure: Good example - Profile with links to main services provided

              8. LinkedIn - Do you connect your online platforms?

                You've met a potential client and they search you up on LinkedIn. They're interested in what you have to offer but want to learn more about you. They go to your LinkedIn profile only to find that you haven't provided any links to your website or other social platforms. That's not good! So what's the best way to fix it?

                Why it's important

                Adding relevant links to the contact info section on LinkedIn serves multiple purposes. It solidifies your credibility by providing additional platforms where people can learn more about you. It also increases your general online visibility which is a step in the right direction for networking and a competitive advantage in the online social marketplace.

                seth bad
                Figure: Bad Example - There is nowhere to learn more about you

                adam good
                Figure: Good example – You can put your Twitter and company profile page as a link

                1. Open LinkedIn and go to your profile
                2. Click on 'contact info' in your bio
                3. Click the pencil icon in the top right of the popup box
                4. Use '+ Add website' to add links to your:

                  • Profile page on your company website
                  • X handle
                  • Blog/website
                  • Other platforms where you're active

                If you have LinkedIn premium, you can add a cool link to your X (Twitter) page.

                seth bad 2
                Figure: Bad Example - No link

                good twitter link
                Figure: Good example – Clear button that links to Twitter

                1. Open LinkedIn and go to your profile
                2. Click on the pencil on the right side of your bio
                3. Scroll to the section called Custom Actions
                4. Add a link
              9. LinkedIn - Do you connect your Microsoft account?

                Outlook (and other Microsoft 365 apps) has a great feature that shows users' LinkedIn profiles - but only if the user has connected their Microsoft account to LinkedIn.

                linkedin bad
                Figure: Bad example - LinkedIn profile is not connected to a Microsoft account

                linkedin good
                Figure: Good example - LinkedIn profile is connected to a Microsoft account

                To connect your Microsoft account

                1. In Outlook, hover over your name (for example, in an email to you) and click on the LinkedIn logo

                linkedin hover
                Figure: Click the blue LinkedIn logo

                1. On the LinkedIn page that appears, click "Yes, let's go"

                linkedin signin
                Figure: Sign in to LinkedIn

                Note: If your Microsoft account is already connected, you'll see your LinkedIn profile here instead.

                1. Follow the prompts to sign in to LinkedIn, and allow access to your account
                2. Hover over your name again, click the LinkedIn logo and see your profile appear

                You can also check this within LinkedIn. go to LinkedIn | Settings | Account Preferences | Account Management | Microsoft, and view your account connection.

                linkedin linked
                Figure: Microsoft account connected


                See also: Microsoft's Support page on this topic

              10. Twitter - Do you know to tweet relevant stuff only?

                Your tweets should be interesting to your target audience. People aren't going to follow you for long if you make off topic and low value tweets.

                bad twitter
                Bad Example - "Having lunch" is not an interesting tweet

                Some good examples of things to tweet about:

                • One week before an event, tweet about the event to raise awareness
                • One day before an event, tweet about the event and what you are talking about
                • On the day of the event, check-in on foursquare when you arrive (gives people a nice map)
                • When something good happens to you. E.g. You beat your boss in an arm wrestle
                • Tweet before and after installing new software or after an upgrade eg:

                  • Installing #SharePoint for the first time
                  • #SharePoint install done - found a great guide to follow here: mysharepointsite.com

                good twitter
                Good Example - An informative tweet with hashtags and relevant links for a targeted audience of IT followers

              11. Twitter - Do you know that every comment gets a tweet?

                If someone's blog post is interesting or inflammatory enough that you want to comment on it, then it is probably worth a tweet.

                @MrHinsh I missed this...John Liu, making sense, something to see https://bit.ly/9wzSVT  less than 20 seconds ago via bit.ly

                Figure: When you comment, tweet the other person's blog. It's only polite

              12. Twitter - Do you know when to use hashtags vs mentions?

                #Hashtags are used when talking about something – a topic or keyword. Using a hashtag creates a link that leads to a page displaying an aggregated list of posts about that thing.

                So if it is about the topic, then the hashtag is the way to go:

                Microsoft releases #VisualStudio 2013 Update 2

                On the other hand, @Mentions are used when talking to or about someone (the user account of a person, brand, group, etc.). The link created by a mention goes to that user account. The user is notified when they have received a mention in a post so that they can respond.

                So if you are talking to someone directly, or mention a specific user in your tweet, you should use the @mention:

                Thanks to @visualstudio for the map to Bill Gates’s house – I’m looting his safe right now!

                The best tweets will use a combination of @mentions and #hashtags where appropriate to properly leverage the platform – that way readers can check out the people involved OR join the conversation about a topic.

                tweet with mentions and hashtags
                Figure: This tweet utilizes @mentions, #hashtags, and a link. These will create higher engagement and let the reader further explore the topic

                • Small companies: If the brand is not big you don't need it diluted. So find the profile and use the @ not the #. E.g. @firebootcamp is preferred over #firebootcamp
                • Large companies: If the brand is big, you will see a difference between the @ and the #. So if you want to tweet about a subject that is also a username – such as #VisualStudio / @VisualStudio - then the content of your tweet will decide whether to use a hashtag or a @mention:
              13. Twitter - Do you know to thank others for each reference to you?

                When others mention you on their blog or podcast and if they re-tweet you then you should always thank them.

                twitter thanks reply
                Figure: Good example, always thanking someone is not just good practice and polite, you both get Google juice as well

                Remember to say something constructive, and not just "thanks" to build on the engagement.

              14. Twitter - Do you know how to verify your account?

                Twitter lets anyone pay for a verified account (the blue tick goes public). This lets other people know that someone is verified as a real person who is paying for their account.

                As outlined on the Twitter website:

                Request to verify an account

                The blue verified badge on Twitter lets people know that an account is authentic. 

                We recommend accounts maintained by users in music, acting, fashion, government, politics, religion, journalism, media, sports, business, and other key interest areas to apply to be verified on Twitter. Accounts that are not verified are promoted less than those that are (this is to reduce the power of bots).

                Getting verified

                To have a verified accound, your account must have the following:

                • A verified phone number
                • A confirmed email address
                • A bio
                • A profile photo
                • A header photo
                • A birthday (for accounts that are not a company, brand, or organization accounts)
                • A website
                • Tweets set as public in Tweet privacy settings
                • Profile and account recommendations

                Some common characteristics of verified accounts include:

                • If the account belongs to a person, the name reflects the real or stage name of the person.
                • If the account is a corporation or company account, the name reflects the real name of the corporation or company.
                • The profile and/or header photo reflects the person, the corporation’s branding, or the company’s branding.
                • If the account is a corporate or company account, the email address associated with the account is a corporate or company email address.
              15. Twitter - Do you tip great content creators?

                'Tips', from Twitter, is a recently released feature that allows users to tip great content creators that they follow to show support and encourage them to keep creating content.

                You can use 'Tip' to anyone you follow that has enabled this feature in their Twitter account, from journalists to digital influencers, and more. Tips can be sent in the form of money or Bitcoin via third-party payment services, which may charge fees.

                Tips is only available for users on iOS and Android for now. To tip someone, just check first if they have a little money icon on their Twitter profile pages. For Android users, you can also find it on their profile while in Twitter Spaces.

                twitter tips
                Figure: A money icon on someone's Twitter profile page means you can tip their account through Tips ✅

              16. Twitter - Do you change your display name when travelling?

                When at a conference change it to the conference's hashtag:Eg. Todd Gardner at #NdcOslo

                When traveling change it to the area you are in:Eg. Todd Gardner in Norway 🇳🇴

                This tip also works well on all social media platforms. Eg. Facebook, Instagram etc.

                twitter name
                Figure: Changing name when traveling

              17. TikTok - Do you know the best tips for getting started on TikTok?

                Starting from zero on a new platform is a big challenge, especially if you are not entirely sure if it feels right for your business or personal brand.

                Let's check out some of the top tips for growing your brand awareness, audience, and user engagement on TikTok.

                1. Strategy - Determine your goals

                2. Share original and valuable information – TikTok encourage users to make original videos and the algorithm tends to recommend original videos to the audience, even if they don’t follow you
                3. Be consistent – Post every day or every 3 days. Remember that showing up often is important for growing any profile on social media
                4. Participate in TikTok challenges – This is an easy way to increase engagement and visibility
                5. Be creative and interesting – Avoid being overly formal and stiff
                6. Objective – Keep the video short and snappy
                7. Follow trends – Examine prevalent trends amongst users in your target audience​. Research your target audience to find out what content they are engaging with most, and use this information to attract new followers
                8. Live streaming – This is one of the best ways to grow the audience and get potential customers
                  Note #1: Currently, TikTok doesn't allow live streaming from third-party tools.
                  Note #2: The live sessions are recommended by TikTok to be under 30 minutes, and you need to have more than 1,000 followers to access this feature.

                Those are some of our tips for you! Remember, TikTok videos should be easy, quick, short, and fun. Productivity is important for TikTok videos in growing your brand awareness, audience, and user engagement.

                Know more on Adam Cogan Blog: Tech World on TikTok - Is it for you?

              18. TikTok - Do you edit your videos for TikTok?

                TikTok is a great way to engage with your audience via social media. TikTok is a more fun, informal, and relaxed social media platform compared to the likes of YouTube, Facebook, LinkedIn etc. It allows for a different style of creative freedom and spontaneity in your videos.

                However, to effectively engage with your audience, it is important to format and edit your videos following editing best practices that are optimised for TikTok.  Doing this will ensure your videos are noticed exactly by whom and how you intended them to be seen.

                tiktok logo
                Figure: TikTok Logo

                TikTok video length

                TikTok videos can be anywhere as short as 2 seconds to a maximum of 10 minutes.  The most effective TikTok videos range from 15 seconds to 3 mins. Here are some of the most-watched TikTok videos of all time:

                While creators are able to make longer video the optimum length would appear to be shorter.

                Source: https://danslee.co.uk/2020/01/21/clipped-i-watched-the-100-best-tiktok-videos-to-find-the-optimum-length-of-a-clip/

                tiktok pie chart
                Figure: Most watched video lengths on TikTok

                Can I add music to my TikTok Video?

                • If it's your unique music, then yes
                • If it's “copyright free” or “free for-profit” music, technically yes but presumably steer clear. This is due to it being very hard to search for truly copyright free music and there is almost always a copyright attached to a work.
                • If it’s someone else’s song you desire to upload which isn’t already on the TikTok library, then definitely no.

                Because of the copyright policy for TikTok, if any content material in the video is auto-detected as copyrighted music by their system, the audio in the video could be muted, or the platform may prohibit the video from being uploaded altogether.

                If you got the necessary license to use the music in the video, simply file a counter-notification via the link underneath to supply papers proving that the right rights to use the copyrighted job in your video got been purchased.

                TikTok: https://www.tiktok.com/legal/copyright-policy?lang=en

                Your safest bet would be to only use sounds and music that is already on TikTok, despite uploading your own. If you’re a verified business on TikTok, remember that you're only permitted to use their royalty-free music under their updated policy. It is very common to not upload any music at all and just have the unique dialogue and sounds from your original video itself.

                Fun Fact, here are the most used music genres for TikTok videos

                tiktok songs chart
                Figure: Music Genres used in TikTok Videos for 2020

                Why use captions for TikTok videos?

                Captions are an excellent way to open your TikTok videos to a broader audience. They increase a video's general accessibility, prompting more users to like your content. Users include:

                • Commuting or those in a general loud area.
                • The deaf or hearing impaired
                • Learning disabilities
                • Attention deficit disorder
                • Autism

                Top 5 reasons for including captions:

                1. Accessibility: As mentioned above, it makes your content more accessible.
                2. SEO: Backing up your video with captions and a transcript of the audio helps you rank on Google.
                3. User experience: Studies show users find more clarity in the content when captions are included.
                4. Helping ESL Learners: Captions and subtitles makes it easier for non-native English speakers understand and comprehend your message. Improve average
                5. Improve average watch time: Captions hold the attention more of the viewer.

                When you allow captions for every video you make, the sound no longer becomes a necessity for the video to give value.

                adam tiktok
                Figure: Adding captions to a video for SSW TikTok

                TikTok reference guidelines when editing

                The best standard for recording is vertical. However, you can also record horizontal and then reframe and crop accordingly to a vertical export for TikTok. The reason why you might do this is so you can post to both YouTube (1920x1080) and TikTok (1080x1920).

                SSW TV uses an overlay reference guide when editing our TikTok videos. This allows us to ensure our videos are formatted correctly keeping in mind TikTok’s User Interface. Once ready to export our video, we turn off the guideline layer. See below images:

                tiktok reference
                Figure: TikTok Reference

                tiktok reference guide
                Figure: TikTok guide for editing

                overlay guide
                Figure: TikTok guide overlayed on video

                guide turned off
                Figure: TikTok reference guide turned off

              19. Do you know how to use Social Media effectively in China?

                The biggest mistake most western companies make when embarking on a business journey in China, is assuming that their current Social Media strategies will work over there.

                China is different. There are different rules, platforms and of course, they have a government controlled firewall that blocks many western platforms your are familiar with, like Facebook, Twitter, and YouTube. *Uh oh*. That's right - none of the platforms you currently use everyday now work in China, you need a new plan.

                China has a huge amount of social media users, there are over 911 million active users - which is huge! In comparison, the U.S.A only have 207 million users, a small fraction compared to China. It is a huge opportunity for market growth, particularly for app owners who would like to expand their product to millions of users.

                DigitalInChina 1024x576
                Figure: According to Social Media experts Hootsuite, there are 911 million active social media users (yellow), 65% of the overall population (red)

                There is one big problem - the digital market in China also has hundreds of social media platform options. With no big platforms like Google, Facebook, and Twitter to focus on, so who do you target? The biggest platforms in China are WeChat (instant messaging and social media), Baidu (similar to Google search engine), Weibo (like Facebook and Twitter combined), Youku (similar to YouTube)… but there are others that are now trending.

                However while we often try to draw comparisons with these platforms with their western counterparts, be aware that even though these Chinese platforms may take the basic concepts and functions from the West, they are equipped with much more diverse features.

                Do you know the best platforms to use in China? Here is a list of our top 5:

                1. WeChat (The Chinese Super App)

                WeChat started as an instant messaging app similar to WhatsApp but has morphed into a ‘super app’ that now allows you to do just about anything! Users can perform a wide variety of activities such as making transactions, ordering food, booking movie tickets, calling a taxi, even playing games. It now has more than 1 billion active users.

                We chat
                Figure: Taken from Statistica.com - the Graph shows how much WeChat is growing every year. WeChat is now one of the most popular, well rounded apps available in China, growing in popularity every year

                Why you should consider using it:

                • 68M videos are uploaded every day
                • WeChat users send averagely 38 billion messages daily
                • On average, users spend more than 66 minutes on WeChat daily.
                • 60% of WeChat users open the app more than 10 times a day.
                • By the end of 2019, the number of WeChat’s Official Accounts surpassed 20M.
                • Flexible media – you can upload pictures, text, short videos, articles etc.

                There are 4 types of Official WeChat Accounts; “Subscription Accounts”, “Service Accounts", “Enterprise Accounts" and the “Mini Program”. Each of them has unique functions and uses, which are outlined in more detail in our Rule: https://rules.ssw.com.au/how-to-create-wechat-official-account.

                WeChat Mini Program
                Figure: SSW's SugarLearning WeChat Mini Program Log-in page & Mini Program

                2. Weibo (The Facebook of China)

                Weibo is an social media platform where people go not only post, share and interact with each other, but also follow trends and see the news. This is the place for content to go viral and for Chinese Influences, known as KOLs, to build their online communities. Like Facebook Live, It has its own live stream platform which is often used for product promotion. Conveniently it also has E-commerce integration which mean that people can link their accounts to Alipay and purchase products with one click.

                Why you should consider using it:

                • Number of Weibo active users: 465M (2019)
                • Number of daily users: 203M (2019)
                • 50% increase in livestream sessions
                • Q&A postings increased by 400% in 2018 compared to 2017
                • 82 per cent of Weibo users shop online

                3. Youku (The YouTube of China)

                Often referred to as the YouTube of China, Youku is a video hosting service that is great for long-form videos. While there are popular short-form video platforms, like Tik Tok, Youku has remained the popular source of videos for people who want to gain greater knowledge in a subject, or to watch the news.

                Why you should consider using it:

                • 580M active users, who on average visit it daily 39 times.
                • Over 1 billion video views per day
                • On average people stay for around 4 minutes per video
                • It will help you reach a wider audience and build a reputation as a source of knowledge
                • It’s great for brand awareness via video content
                • It can be used to drive traffic to your website and increase sales

                Youku
                Figure: Youku would have a very familiar feel for our Western audience as seen from this video feed

                4. Baidu (The Google Search of China)

                93% of online experiences in the Western world begin with a Google Search. In China it is search engine Baidu that dominates with 90% of online search starting there. That’s *billions* of searches per month!

                Why you should use it:

                • It’s cheaper than Google! Strangely it is on average 25-50% cheaper for the same keywords on Google*.
                • It has 665 million active monthly users
                • Reaches 1 billion mobile devises
                • The Baidu app has 200 million daily users
                • Rapidly growing with new users every day

                * The Cost per click is lower but be warned - Baidu does have some strict payment terms, requiring an initial deposit of at least RMB 20,000 (USD $2,952) if you are a foreign company. But the overall cost of your campaign should be comparatively lower.

                Baidu
                Figure: A search for 'SSW' using Baidu, we are organically No 1 on this page

                5. Bilibili (Up & coming alternate to Youku)

                We all know that the best marketers are using video to sell their products and directly engage their audience online. Brands should not overlook the usefulness of branded online video for their audience. Similar to how YouTube experiences huge popularity in the West, China’s video platforms such as Youku and iQiyi are successful with the local Chinese audience. But one live streaming platform that is often overlooked is the video-sharing platform Bilibili.

                What started as a China's largest Anime streaming platform, it has grown to be one of the most popular video sharing platforms for China’s Millennials and Generation Z with over 100 million monthly active users, where users can view, submit, and add commentary to videos.

                Bilibili also recently launched a premium membership enabling access to special shows, e-commerce deals, and HQ video streaming. If you want to increase your long-term success in China, it is important to penetrate Gen-Z consumers who have an expanding purchasing power. Bilibili, uses mini programs (multi-page application containing a complete application feature), livestreaming, and e-commerce to benefit brands looking to market to younger consumers.

                bilibili user growth
                Figure: Bilibili is continuously growing it's audience becoming a great place to host videos and advertize

                According to Bilibili's annual report to investors, their top 5 most watched video categories are:

                1. Entertainment
                2. Lifestyle
                3. Gaming
                4. Anime
                5. Technology

                Technology videos are now in the top 5 most watched category on Bilbili, and SSW China have discovered that Bilibili is a great platform to live stream and record our Fire User Group, with over 300 viewers joining us online to share our technology talks.

                Why you should use it:

                FireUg Bilbili
                Figure: A recent recording from FireUG, “Intermediaries design patterns and MediatR” by Victor Yu, SSW China

              20. Do you purchase online as your 1st option, think of your experience, and have a voice?

                We want a world of great user interfaces so when purchasing online cast a critical eye (or complimentary eye) over your experience. If you see something painful (or cool), then take a screenshot and tweet and share your experience.

                More info on Customer Experience on Adam's blog: From UX to CX – Improving the Customer Experience.

                Figure: Positive shopping tweet

                The above was also posted on Facebook.

                Figure: Negative shopping tweet

              21. Do you know how to check your social media statistics?

                Building a strong online presence is more important than ever, and keeping track of your social media statistics is a vital part of this process. Engaging with your statistics can transform your online strategy, but it’s essential to know where to look. Do you know where to find, and how to analyze, all of this crucial information?

                Monitoring your social media metrics offers invaluable insights, helping you understand your audience, gauge content performance, and enhance your digital influence. Whether it’s tracking your follower growth on YouTube or analyzing post engagement on X (formerly Twitter), each platform offers unique data to drive your online success. Delving into these statistics enables you to make informed decisions, tailor your content strategy, and bolster your personal or professional brand. Embracing the power of social media analytics is a game-changer for anyone looking to thrive in the digital domain.

                💡 Tip: Use a tool like Metricool (they have a free tier) to automatically generate reports for you, as shown in the video below.

                YouTube

                Number of Videos

                1. Go to your YouTube channel.
                2. Your total number of public videos is displayed under the "Videos" tab.

                Number of Subscribers

                1. Visit your YouTube channel.
                2. Your subscriber count is shown on the channel's home page, directly under your channel name.

                Number of Views

                1. Click on “YouTube Studio” from the drop-down menu on the top right corner (you must be logged in).
                2. On the dashboard, find the “Channel analytics” section to view your total number of views.

                LinkedIn

                Number of Connections

                1. Log in to your LinkedIn account.
                2. Go to your profile. Your connection count is displayed on the introduction card at the top of your profile.

                Number of Followers

                1. Navigate to your LinkedIn profile.
                2. Scroll down to the “Your Dashboard” section to see your number of followers.

                X (Formerly Twitter)

                Number of Posts (aka Tweets)

                1. Visit your X profile (you may need to be logged in).
                2. Your total number of posts is displayed on your profile, near the top and next to your profile picture.

                Number of People You Are Following

                1. Go to your X profile.
                2. The number of accounts you are following is shown on your profile, near the top.

                Number of Followers

                1. Navigate to your X profile.
                2. Your follower count is displayed prominently on your profile, near the top.

                Conclusion

                Monitoring your social media statistics is a proactive approach to growing your online profile and personal brand. By paying attention to these metrics, you can gain insights into what resonates with your audience, adjust your strategies accordingly, and foster a stronger online presence. Remember, consistency is key, and regularly checking your statistics can lead to long-term success in the digital world.

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