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From UX to CX – Improving the Customer Experience
For many years I've been talking about user experience, to the
point
that some people don't want to show me their new gadget because
they
don't want my comments on the user experience. Similar to the
concept
of "User eXperience" in software design, the "Customer
eXperience"
is a marketing term with a commerce weighting that refers to the
intangible outcomes of a customer's interactions with an
organization.
The interactions cover:
- The customer's journey
- The ways the customer interacts (or wants to interact) with
the organisation
- The environments the customer experiences (for our
customers, mostly
social media)
When writing my talk about Customer eXperience, I started feeling
that
the process for us was influenced a lot from my experience
coaching
software teams doing their DevOps better. Just as DevOps is a
series
of practices that automate and enhance collaboration between
software
devs and IT pros, providing a good Customer eXperience can be
achieved
through automation, integration, tools, and finally,
collaboration
between the customer and the business.
Keep reading to
learn more about the Customer eXperience, and the
best tools you should be using.
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Featured video from SSW TV
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VIDEO: The Sprint Retrospective – Scrum Guide
We've converted the 'The Sprint Retrospective'
definition
from the 2013 Scrum Guide into cartoon form to
illustrate
how The Sprint Retrospective works in scrum process.
Watch video
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Come watch our best Angular devs build an Angular
application
from scratch and take it all the way to an
enterprise
application using all the best tools and practices
we
use.
Don't waste weeks learning Angular, the Angular CLI,
RxJS, TypeScript, ngrx, NPM, WebPack, end to end
testing and unit testing.
Get jump started in just one day.
Read
more
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NOV
13
MON
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Brisbane, Australia
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NOV
23
Thu
|
Melbourne, Australia
|
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NOV
24
Fri
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Sydney, Australia
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Get your hands dirty in this 2 day workshop as you
build
your own apps from scratch.
Workshop includes two days tuition with an
experienced Angular 2 developer, full source code
for the three apps you will
build for later reference and to be used as best
practice,
and three months subscription to the FirebootCamp
Angular
2 Slack channel.
Read
more
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MAR
1-2
2018
|
Melbourne, Australia
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MAR
5-6
2018
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Brisbane, Australia
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MAR
8-9
2018
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Sydney, Australia
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With the latest release of Angular, there's even more to
learn and love. Angular Hack Days are free events for
beginner and
pros alike to come and share the thrill of creating
something
beautiful in a supportive and friendly environment.
Read
More
|
NOV
11
Sat
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Brisbane, Australia
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NOV
18
Sat
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Melbourne, Australia
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DEC
2
Sat
|
Sydney, Australia
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Xamarin Hack Days are free events that make it easy for
anyone to learn cross-platform development using
Xamarin, a product
that allows you to use .NET/C# to create native apps
that
will run across Android, iOS, and Windows.
Read
More
|
NOV
25
Sat
|
Melbourne, Australia
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FEB
24
Sat
|
Sydney, Australia
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[
January
]
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Sydney .NET user group: Power BI for the Developer –
presented
by Peter Myers
Integrate, Extend, Embed! In this presentation, you
will learn how developers can deliver real-time
dashboards, create custom
visuals and embed rich interactive analytics in
their
apps with Power BI. This presentation specifically
targets
experienced app developers, and also those curious
to
understand what developers can achieve with Power
BI.
Numerous demonstrations will put the theory into
action.
|
|
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About the presenter
Peter Myers is a consultant, trainer and
presenter, and has worked with Microsoft
database and development products since
1997. Today he specializes in all
Microsoft
Business Intelligence products and also
authors
training course content for Microsoft
products
and services. He has a broad business
background
supported by a bachelor’s degree in
applied
economics and accounting, and he extends
this with extensive experience backed by
current MCSE certifications. He has been
a Data Platform MVP since 2007.
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NOV
15
Wed
|
SSW Sydney
Gateway Court Suite 15
81-91 Military Road,
Neutral Bay
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NOV
15
Wed
|
SSW Sydney
Gateway Court Suite 15
81-91 Military Road,
Neutral Bay
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Nov
13
Mon
|
Microsoft Canberra
Branch
Level 4, 6 National Circuit
Canberra
|
|
|
|
|
Canberra .NET User Group: Power BI for the Developer
– presented
by Peter Myers
Integrate, Extend, Embed! In this presentation, you
will learn how developers can deliver real-time
dashboards, create custom
visuals and embed rich interactive analytics in
their
apps with Power BI. This presentation specifically
targets
experienced app developers, and also those curious
to
understand what developers can achieve with Power
BI.
Numerous demonstrations will put the theory into
action.
|
|
|
About the presenter
Peter Myers is a consultant, trainer and
presenter, and has worked with Microsoft
database and development products since
1997. Today he specializes in all
Microsoft
Business Intelligence products and also
authors
training course content for Microsoft
products
and services. He has a broad business
background
supported by a bachelor’s degree in
applied
economics and accounting, and he extends
this with extensive experience backed by
current MCSE certifications. He has been
a Data Platform MVP since 2007.
|
|
| |
|
|
|
Nov
13
Mon
|
Microsoft Canberra
Branch
Level 4, 6 National Circuit
Canberra
|
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SSW is Hiring! |
|
More SSW jobs
|
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Systems
Administrator
SSW Sydney
SSW is looking for an intelligent person with great communication skills to
be our Systems Administrator to start ASAP. The
ideal candidate will have a minimum of 1 year's commercial experience and
know
Active Directory, Windows Server 2008 and above, IIS 8/10, SQL Server,
Microsoft
Teams, SharePoint 2016, Azure, TFS 2017, VSTS, PowerShell, HP SAN
administration,
PFSense, Office 365 and Exchange 2016.
Read
More
|
|
Senior .NET Core and
React/Angular Developer
SSW Brisbane • Sydney • Melbourne
SSW is looking for an enthusiastic Senior .NET Core, Web API and
React/Angular developer to start ASAP. This role requires
great communication skills and solid experience delivering production-ready
web
solutions. You should have MVC experience, but know that these days there is
a better way. Don't worry if you only know Angular 1, we're experts in
teaching
people Angular 2 and 4, and you'll learn fast on the job.
Read
More
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