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From UX to CX – Improving the Customer Experience
For many years I've been talking about user experience, to the
point that some people don't want to show me their new gadget
because they don't want my comments on the user experience.
Similar to the concept of "User eXperience" in software design,
the "Customer eXperience" is a marketing term with a commerce
weighting that refers to the intangible outcomes of a customer's
interactions with an organization.
The interactions cover:
- The customer's journey
- The ways the customer interacts (or wants to interact) with
the organisation
- The environments the customer experiences (for our
customers, mostly social media)
When writing my talk about Customer eXperience, I started feeling
that the process for us was influenced a lot from my experience
coaching software teams doing their DevOps better. Just as
DevOps is a series of practices that automate and enhance
collaboration between software devs and IT pros, providing a
good Customer eXperience can be achieved through automation,
integration, tools, and finally, collaboration between the
customer and the business.
Keep reading to
learn more about the Customer eXperience, and the best tools
you should be using.
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Featured video from SSW TV
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VIDEO: The Sprint Retrospective – Scrum Guide
We've converted the 'The Sprint Retrospective'
definition from the 2013 Scrum Guide into cartoon
form to illustrate how The Sprint Retrospective
works in scrum process.
Watch video
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Come watch our best Angular devs build an Angular
application from scratch and take it all the way to
an enterprise application using all the best tools
and practices we use.
Don't waste weeks learning Angular, the Angular CLI,
RxJS, TypeScript, ngrx, NPM, WebPack, end to end
testing and unit testing. Get jump started in just
one day.
Read
more
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NOV
13
MON
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Brisbane, Australia
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NOV
23
Thu
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Melbourne, Australia
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NOV
24
Fri
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Sydney, Australia
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Get your hands dirty in this 2 day workshop as you
build your own apps from scratch.
Workshop includes two days tuition with an
experienced Angular 2 developer, full source code
for the three apps you will build for later
reference and to be used as best practice, and three
months subscription to the FirebootCamp Angular 2
Slack channel.
Read
more
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MAR
1-2
2018
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Melbourne, Australia
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MAR
5-6
2018
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Brisbane, Australia
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MAR
8-9
2018
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Sydney, Australia
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With the latest release of Angular, there's even more to
learn and love. Angular Hack Days are free events for
beginner and pros alike to come and share the thrill of
creating something beautiful in a supportive and
friendly environment. Read
More
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NOV
11
Sat
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Brisbane, Australia
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NOV
18
Sat
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Melbourne, Australia
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DEC
2
Sat
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Sydney, Australia
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Xamarin Hack Days are free events that make it easy for
anyone to learn cross-platform development using
Xamarin, a product that allows you to use .NET/C# to
create native apps that will run across Android, iOS,
and Windows. Read
More
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NOV
25
Sat
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Melbourne, Australia
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FEB
24
Sat
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Sydney, Australia
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November User Group - Sydney
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Sydney .NET user group: Power BI for the Developer –
presented by Peter Myers
Integrate, Extend, Embed! In this presentation, you
will learn how developers can deliver real-time
dashboards, create custom visuals and embed rich
interactive analytics in their apps with Power BI.
This presentation specifically targets experienced
app developers, and also those curious to understand
what developers can achieve with Power BI. Numerous
demonstrations will put the theory into action.
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About the presenter
Peter Myers is a consultant, trainer and
presenter, and has worked with Microsoft
database and development products since
1997. Today he specializes in all
Microsoft Business Intelligence products
and also authors training course content
for Microsoft products and services. He
has a broad business background
supported by a bachelor’s degree in
applied economics and accounting, and he
extends this with extensive experience
backed by current MCSE certifications.
He has been a Data Platform MVP since
2007.
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NOV
15
Wed
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SSW Sydney
Gateway Court Suite 15
81-91 Military Road, Neutral Bay
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SSW and Octopus Deploy invite
you to join us for pizza! It's a
fun and delicious opportunity
for networking with peers and
sharing thoughts after the
Sydney .NET User Group. Read
More |
Nov
15
Wed
|
SSW
Sydney
Gateway Court Suite
15
81-91 Military Road,
Neutral Bay
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Sydney .NET User Group and
NerdDinner proudly sponsored by:
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November User Group - Canberra
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Canberra .NET User Group: Power BI for the Developer
– presented by Peter Myers
Integrate, Extend, Embed! In this presentation, you
will learn how developers can deliver real-time
dashboards, create custom visuals and embed rich
interactive analytics in their apps with Power BI.
This presentation specifically targets experienced
app developers, and also those curious to understand
what developers can achieve with Power BI. Numerous
demonstrations will put the theory into action.
|
|
|
About the presenter
Peter Myers is a consultant, trainer and
presenter, and has worked with Microsoft
database and development products since
1997. Today he specializes in all
Microsoft Business Intelligence products
and also authors training course content
for Microsoft products and services. He
has a broad business background
supported by a bachelor’s degree in
applied economics and accounting, and he
extends this with extensive experience
backed by current MCSE certifications.
He has been a Data Platform MVP since
2007.
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Nov
13
Mon
|
Microsoft Canberra
Branch
Level 4, 6 National
Circuit
Canberra
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SSW is Hiring! |
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More SSW jobs |
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Systems
Administrator
SSW Sydney
SSW is looking for an intelligent person with great communication skills to
be our Systems Administrator to start ASAP. The ideal candidate will have a
minimum of 1 year's commercial experience and know Active Directory, Windows
Server 2008 and above, IIS 8/10, SQL Server, Microsoft Teams, SharePoint
2016, Azure, TFS 2017, VSTS, PowerShell, HP SAN administration, PFSense,
Office 365 and Exchange 2016. Read
More
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Senior .NET Core and
React/Angular Developer
SSW Brisbane • Sydney • Melbourne
SSW is looking for an enthusiastic Senior .NET Core, Web API and
React/Angular developer to start ASAP. This role requires great
communication skills and solid experience delivering production-ready web
solutions. You should have MVC experience, but know that these days there is
a better way. Don't worry if you only know Angular 1, we're experts in
teaching people Angular 2 and 4, and you'll learn fast on the job. Read
More
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