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From UX to CX – Improving the Customer Experience
For many years I've been talking about user experience, to the point that some people don't want to show me their new gadget because they don't want my comments on the user experience. Similar to the concept of "User eXperience" in software design, the "Customer eXperience" is a marketing term with a commerce weighting that refers to the intangible outcomes of a customer's interactions with an organization.
The interactions cover:
- The customer's journey
- The ways the customer interacts (or wants to interact) with the organisation
- The environments the customer experiences (for our customers, mostly social media)
When writing my talk about Customer eXperience, I started feeling that the process for us was influenced a lot from my experience coaching software teams doing their DevOps better. Just as DevOps is a series of practices that automate and enhance collaboration between software devs and IT pros, providing a good Customer eXperience can be achieved through automation, integration, tools, and finally, collaboration between the customer and the business.
Keep reading to learn more about the Customer eXperience, and the best tools you should be using.
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Featured video from SSW TV
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VIDEO: The Sprint Retrospective – Scrum Guide
We've converted the 'The Sprint Retrospective' definition from the 2013 Scrum Guide into cartoon form to illustrate how The Sprint Retrospective works in scrum process.
Watch video
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Come watch our best Angular devs build an Angular application from scratch and take it all the way to an enterprise application using all the best tools and practices we use.
Don't waste weeks learning Angular, the Angular CLI, RxJS, TypeScript, ngrx, NPM, WebPack, end to end testing and unit testing. Get jump started in just one day.
Read more
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NOV
13
MON
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Brisbane, Australia
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NOV
23
Thu
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Melbourne, Australia
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NOV
24
Fri
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Sydney, Australia
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Get your hands dirty in this 2 day workshop as you build your own apps from scratch.
Workshop includes two days tuition with an experienced Angular 2 developer, full source code for the three apps you will build for later reference and to be used as best practice, and three months subscription to the FirebootCamp Angular 2 Slack channel.
Read more
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MAR
1-2
2018
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Melbourne, Australia
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MAR
5-6
2018
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Brisbane, Australia
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MAR
8-9
2018
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Sydney, Australia
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With the latest release of Angular, there's even more to learn and love. Angular Hack Days are free events for beginner and pros alike to come and share the thrill of creating something beautiful in a supportive and friendly environment. Read More
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NOV
11
Sat
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Brisbane, Australia
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NOV
18
Sat
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Melbourne, Australia
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DEC
2
Sat
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Sydney, Australia
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Xamarin Hack Days are free events that make it easy for anyone to learn cross-platform development using Xamarin, a product that allows you to use .NET/C# to create native apps that will run across Android, iOS, and Windows. Read More
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NOV
25
Sat
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Melbourne, Australia
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FEB
24
Sat
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Sydney, Australia
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November User Group - Sydney
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Sydney .NET user group: Power BI for the Developer – presented by Peter Myers
Integrate, Extend, Embed! In this presentation, you will learn how developers can deliver real-time dashboards, create custom visuals and embed rich interactive analytics in their apps with Power BI. This presentation specifically targets experienced app developers, and also those curious to understand what developers can achieve with Power BI. Numerous demonstrations will put the theory into action.
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About the presenter
Peter Myers is a consultant, trainer and presenter, and has worked with Microsoft database and development products since 1997. Today he specializes in all Microsoft Business Intelligence products and also authors training course content for Microsoft products and services. He has a broad business background supported by a bachelor’s degree in applied economics and accounting, and he extends this with extensive experience backed by current MCSE certifications. He has been a Data Platform MVP since 2007.
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NOV
15
Wed
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SSW Sydney
Gateway Court Suite 15
81-91 Military Road, Neutral Bay
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| SSW and Octopus Deploy invite you to join us for pizza! It's a fun and delicious opportunity for networking with peers and sharing thoughts after the Sydney .NET User Group. Read More |
Nov
15
Wed
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SSW Sydney
Gateway Court Suite 15
81-91 Military Road, Neutral Bay
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| Sydney .NET User Group and NerdDinner proudly sponsored by: |
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November User Group - Canberra
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Canberra .NET User Group: Power BI for the Developer – presented by Peter Myers
Integrate, Extend, Embed! In this presentation, you will learn how developers can deliver real-time dashboards, create custom visuals and embed rich interactive analytics in their apps with Power BI. This presentation specifically targets experienced app developers, and also those curious to understand what developers can achieve with Power BI. Numerous demonstrations will put the theory into action.
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About the presenter
Peter Myers is a consultant, trainer and presenter, and has worked with Microsoft database and development products since 1997. Today he specializes in all Microsoft Business Intelligence products and also authors training course content for Microsoft products and services. He has a broad business background supported by a bachelor’s degree in applied economics and accounting, and he extends this with extensive experience backed by current MCSE certifications. He has been a Data Platform MVP since 2007.
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Nov
13
Mon
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Microsoft Canberra Branch
Level 4, 6 National Circuit
Canberra
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| SSW is Hiring! |
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More SSW jobs |
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Systems Administrator
SSW Sydney
SSW is looking for an intelligent person with great communication skills to be our Systems Administrator to start ASAP. The ideal candidate will have a minimum of 1 year's commercial experience and know Active Directory, Windows Server 2008 and above, IIS 8/10, SQL Server, Microsoft Teams, SharePoint 2016, Azure, TFS 2017, VSTS, PowerShell, HP SAN administration, PFSense, Office 365 and Exchange 2016. Read More
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Senior .NET Core and React/Angular Developer
SSW Brisbane • Sydney • Melbourne
SSW is looking for an enthusiastic Senior .NET Core, Web API and React/Angular developer to start ASAP. This role requires great communication skills and solid experience delivering production-ready web solutions. You should have MVC experience, but know that these days there is a better way. Don't worry if you only know Angular 1, we're experts in teaching people Angular 2 and 4, and you'll learn fast on the job. Read More
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