Want to have a business grade bot powered by serious AI?

SSW knows how to build awesome bots that empower office workers and improve your results

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Bots in action

Video: Microsoft’s Semantic Machines Showcases New Conversational AI Technology (3 mins)

SSW build awesome bots for enterprises giving you an advantage in finding and automatically entering data using advanced business grade artificial intelligence, as well as helping your team complete tasks more effectively.

Your bots promote an effective and productive workplace - many companies are already using bots more than doing searches on their intranet.

What kind of bots do you need?

Many industries can benefit from having their own bots in many different ways. Here are some ideas of how a bot can improve your business results:

Customer service bots

If you are either selling a service or a product, you can provide 24/7 customer service without worrying about unexpected problems with your team, as bots are always ready to help.

Human resources bots

You can use bots at every stage, all the way from onboarding, to ongoing training and support.

Marketing & Branding bots

Your Marketing team can use a bot to surface the data they need to provide them with insights to improve their strategies. To raise awareness about your brand, you can have bots on your social media starting conversations with your clients.

Sales & Finance bots

To increase your online sales, you can have a bot reminding a client they have items left in their cart or even offering a special coupon. To help your business’ finance, they can do everything from general accounting to financial planning and external reporting.

This is beyond the personal bots that you may know e.g. Google Assistant, Apple Siri, Amazon Alexa or Microsoft Cortana. They are famous for their powerful natural language processing performance and are available on PCs as well as mobile apps. Now imagine what your own business' Siri/Alexa could do for you.

Video: What are Bots? (Litware Insurance Demo) (7 mins)

Meanwhile, in office management, Sophie AI from SSW is a good example of an enterprise grade bot that is very useful for office workers. See SSW Sophie AI.

The Benefits of using Bots



With Natural Language Processing, bots can understand both written and verbal requests across different locations such as Slack, Skype, Google Assistant, or even on your website. They can be used to answer questions from your team or your client. You can seek help from bots wherever and whenever you want.



If you have an ecommerce site, your bot can also suggest or remember products that your client has already searched for. It can also offer a special code as a strategy to reduce your abandonment rate and increase sales.



More and more people are using instant messaging over browsing websites and social media profiles. In addition, people tend to keep using the main apps they already have (such as Facebook, Messenger, WhatsApp, Skype, etc) to get customer service. If you want a chatbot for your website, you could simply integrate your system into common and existing apps.



Many businesses have 24-hour customer support, but if you have certain peak hours, a customer will still have to wait to get in touch with an agent that can help them. Bots don't have unexpected meetings, they don't get tired or sick and will continue providing assistance to your clients or your team.



Automation is one of the most significant key factors in enhancing work efficiency. With the help of bots, you can automate mundane tasks and have them enter data for you.

Have a look at SSW Rules to Better Bots

What do people say?

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Mark Pigram, Contracts Online

It was a pleasure to have you in the office again. I continue to be impressed by the quality of work and advice you provide.
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Peter Dimaridis, AuctionsPlus

We have dealt with several people at SSW from a network tech helping us with a domain issue, to a couple of graphic designers and several programmers and they have ALL been first rate.
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Peter McCurdy, PDS

Out of all the developers I have used in the past SSW provide the most complete solutions and best outcomes. Thanks for your attention to detail once again.

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Why should you choose SSW?

Video: The people behind SSW - Australia's leading software consultancy. (4 mins)

SSW's Consulting Services have delivered best of breed Microsoft solutions for more than 1,000 clients in 15 countries. With 100 consultants in 4 countries, SSW's developers are some of the best in the business. We have many Microsoft Certifications, several MVPs, and a Microsoft Regional Director.

Companies we have worked with

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Related Technologies


ChatGPT (OpenAI) is an advanced AI language model specifically designed for creating powerful chatbots and conversational agents. It can be easily integrated into various applications and platforms to enhance customer support, internal communication, and more.

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GPT-4o by OpenAI is a state-of-the-art AI language model that can generate highly accurate and coherent text based on given inputs. Its advanced capabilities include text generation, summarization, translation, and more.

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Dialogflow is a human-computer interaction development tool provided by Google. It is mainly focused on natural language processing and has been widely used in different applications. Google Assistant is one of the most famous examples of using DialogFlow.


The Microsoft Bot Framework allows developers to build, connect, deploy, and manage intelligent bots to interact naturally with your users on websites, applications, Cortana, Microsoft Teams, Skype, Slack, Facebook Messenger and more. Cortana from Microsoft is focused on business scenarios.


Alexa is a cloud-based virtual assistant developed by Amazon. It works as a voice service that offers customers an intuitive way to interact with the technology they use every day. Since first used in the Amazon Echo smart speakers, Alexa is now available on millions of devices from Amazon and third-party devices.


Microsoft Azure provides on-demand infrastructure that scales and adapts to your changing business needs. Whether you are creating new applications or running existing applications we provide the best price-performance and end-to-end support.

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Semantic Kernel is a cutting-edge tool that is central to an AI Copilot system. It allows developers to combine custom software with existing AI models like ChatGPT and Midjourney to orchestrate autonomous workflows. It enables AI development to be flexible, with connectors and plugins as the "brain" and functions to interact with the real world as the "body" of an app.

Talk to us about your Bot idea today

Connect with our Account Managers to discuss how we can help.

or call +61 2 9953 3000