Want to optimize your business processes?

Find where process mapping and automation can improve your operations

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Process improvement is essential for a modern business

Video: The Future of Business with AI: Automation, Intelligence, and Customer Relations | Ulysses Maclaren (10 mins)

Every business battles with tedious and error-prone processes. Common examples include HR onboarding, data entry, and accounting. Fortunately, the sooner you improve processes, the greater the reward - efficiencies and cost reductions compound over time. After applying business process improvement techniques countless times for clients, we have mastered it. This is so important that we do it internally every chance we get.

First, we identify your challenges and painful processes. Second, we choose the most important processes and map them using traditional mapping techniques, and cutting-edge ones such as process mining and event-storming. Third, we eliminate bureaucracy and redundancy in each process as much as possible. Fourth, we add automation to the improved process in the form of customized workflows, often using AI and Power Automate.

During the process, your feedback constantly guides us. The end result is categorically more efficient workflows from which you can immediately see time and cost benefits.



Automation lessens the need for manual intervention, allowing your team to apply their strengths to more important aspects of your business.



Investing in automation leads to significant cost savings over time, as efficiencies and cost reductions compound.



Inefficiencies lead to delayed projects and more costs. Detect bottleneck processes and streamline them.



Even the best of us make mistakes! Humans can make the same mistake multiple times, but with machines the bug only needs to be fixed once.



Having processes mapped and documented reduces friction when changing employees or rotating responsibilities.

What do people say?

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Peter Dimaridis, AuctionsPlus

We have dealt with several people at SSW from a network tech helping us with a domain issue, to a couple of graphic designers and several programmers and they have ALL been first rate.
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Mark Pigram, Contracts Online

It was a pleasure to have you in the office again. I continue to be impressed by the quality of work and advice you provide.
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Philip Uren, System77

I was very happy with SSW's service on our recent .NET Point-of-Sale project. Some of the types of issues SSW handled adeptly were: the quality of the user interface, business requirements, legacy code and data structures, and ease of maintenance for down the track.

or call +61 2 9953 3000

Why should you choose SSW?

Video: The people behind SSW - Australia's leading software consultancy. (4 mins)

SSW's Consulting Services have delivered best of breed Microsoft solutions for more than 1,000 clients in 15 countries. With 100 consultants in 4 countries, SSW's developers are some of the best in the business. We have many Microsoft Certifications, several MVPs, and a Microsoft Regional Director.

Companies we have worked with

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Related Technologies


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We're AI experts at SSW. We have spent hours integrating, training, and fine-tuning advanced AI chatbots and integrating them into our mobile apps, cross-platform apps, and custom software solutions.

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Semantic Kernel is a cutting-edge tool that is central to an AI Copilot system. It allows developers to combine custom software with existing AI models like ChatGPT and Midjourney to orchestrate autonomous workflows. It enables AI development to be flexible, with connectors and plugins as the "brain" and functions to interact with the real world as the "body" of an app.

Talk to us about business process automation today

Connect with our Account Managers to discuss how we can help.

or call +61 2 9953 3000