Need help with Help Desk support services?

Australia's leading Service Desk support and consultants

or call +61 2 9953 3000

The Benefits of having an external Service Desk

There are many advantages to outsourcing your IT Service Desk:

Potential costs savings as you are only paying for support when you need it
No paying for IT Professional's salary or benefits
Skills and experience of multiple people rather than a small inhouse team 24/7 support available
Centralized source of IT information and help
Management of IT hardware purchasing from a knowledgeable team

CLOUD INFRASTRUCTURE SUPPORT

Provide Support for your Azure, AWS, Google and other cloud infrastructure.

ON PREMISES SERVER/NETWORK SUPPORT

On premises Server, Network, VoIP and Hardware Support.

APPLICATION SUPPORT

Assistance with troubleshooting any application issues users experience.

IT ASSET AUDITING AND TRACKING

Auditing and management of IT Assets.

What do people say?

Peter Dimaridis, AuctionsPlus

We have dealt with several people at SSW from a network tech helping us with a domain issue, to a couple of graphic designers and several programmers and they have ALL been first rate.

Mark Pigram, Contracts Online

It was a pleasure to have you in the office again. I continue to be impressed by the quality of work and advice you provide.

Peter McCurdy, PDS

Out of all the developers I have used in the past SSW provide the most complete solutions and best outcomes. Thanks for your attention to detail once again.

or call +61 2 9953 3000

Why should you choose SSW?

SSW's Consulting Services have delivered best of breed Microsoft solutions for more than 1,000 clients in 15 countries. With 100 consultants in 4 countries, SSW's developers are some of the best in the business. We have many Microsoft Certifications, several MVPs, and a Microsoft Regional Director.

Companies we have worked with

Other technologies

Power BI is a cloud-based business analytics service, allowing anyone to visualize and analyze data with greater speed, efficiency, and understanding.

You can now have Active Directory, Exchange, SharePoint, Skype for Business, OneDrive, and even classic Office apps like Word, Excel, etc. all hosted on the Microsoft cloud under Microsoft 365 (was Office 365). Say goodbye to your old server stack and focus more on your core business.

Based on the Agile Software Development methodology, Scrum enables high-quality products by scheduling regular incremental releases. Customers are closely involved in the development process and are encouraged to review/change priorities based on their present-day business needs.

A web-based collaborative platform integrated with the Office suite. It aims to improve content management by storing all documents in a centralized system. SharePoint can store every version of a document, allowing users to enforce information management policies, and improve efficiency by automating common business processes.

Talk to us about your Service Desk needs

Connect with our Account Managers to discuss how we can help.

or call +61 2 9953 3000

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